Policies & FAQ

The treetop challenge course, also known as an aerial adventure park, is an exciting activity set high in the treetops where guests move from tree to tree by crossing over Indian Jones-style bridges, Tarzan swings, swinging logs, cargo nets, zip lines and more. Each guest wears a full body harness attached to a special safety cable. 8 obstacle courses are set up in different levels of difficulty and height progressing from easy to “Ninja”.
The Zip Line Park utilizes the same full body harness and safety cable but there are no challenges to move from tree to tree. Guests simply ride a zip line trolley in a 10-zipline canopy-style zip line park from one tree to another. The Zip Line Park activity requires little physical effort.
For reserved special groups we do offer additional activities like traditional corporate team building and specialty programming for schools, camps and sports team.
The Leap of Faith Bungee Jump is a 40′ platform jump similar to a bungee jump but instead of using a big rubber band, it utilizes a special magnetic device that slowly captures a guest without putting stress on the body.
It is a thrill to say the least!

Not at all. Each guest participates in a ground-based training program where they learn to use the equipment. Children as young as 6, up to seniors can learn how to use the equipment. You will also be accompanied by a Tour Guide who will provide assistance if necessary.
No, our Park was designed for the average person with average physical conditions and should have no difficulty completing many of the high ropes courses. Each course does progressively get more challenging though and guests usually find their own limit. Guests can proceed at a pace that is comfortable to them and can exit the course at many locations for completion or to take a break.
Our most difficult course, called Ninja, though is very, very challenging and is an add-on option for those who have completed all the previous levels.
Our guests have said it is the most challenging black diamond high ropes course they have every encountered.

Participants must weigh between 50 lbs and 275 lbs.
Participants must be able to fit into our full body harnesses:
Waist: up to 47″
Upper Thigh: up to 28″
Full Torso: up to 42″ (measured from front waist, over shoulder, to back waist)
MINORS AGES 6-9
Minors must be a minimum of 48″ tall and be at least 6 years of age.
Ages 6-9 are restricted to our Spirit and Courage courses.
We require one adult per 2 children under the age of 12
MINORS AGES 10-11
Minors ages 10-11 must be a minimum of 54″ to progress to the advanced courses
We require one adult per 3 children under the age of 12
Ages 10-11 are also child specific as some children in this age group may not be able to do the advanced courses even with adult help due to their personal ability (subject to manager’s discretion).
AGES 12+
No restrictions
We are not medical professionals, so we suggest that any pregnant participants, or participants with pre-existing medical conditions, seek their doctor’s advice before booking.

Although reservations are recommended, as we do sell out, it is not mandatory.
The best advice is to call ahead to see how the day looks.
Yes, everyone participating in either the challenge course or zip line activities must complete a waiver. Anyone under the age of 18 must have their waiver forms completed and signed by a parent or legal guardian. Waivers can be filled out online at the time of reservation to facilitate a faster process during the time of your scheduled adventure or click here to fill out waiver.
You may cancel or reschedule 24 hours before your scheduled tour for a full refund (except ZOMBIE Zips which are 48 hours). You may do this by clicking on the reschedule button on your reservation or giving us a call/email.

A Challenge Course pass is good for 3* hours and a Zip Line pass is good for 2 hours. You can do as many courses as you can accomplish within the 3 hours for the Treetop Pass and repeat the Zip Line Course as many times as you can within the 2 hours for the Zip Line Only Pass.
Kids Passes are for 2 hours. You can do as many passes through our Spirit & Courage courses within the 2 hours.
Additional time can be purchased for those looking to do additional activities.
*Those doing the NINJA COURSE get additional time.

Mountain Ridge Adventure was designed and is owned by a Professional Engineer (PE) licensed in New York State and meets or exceeds all current NY Safety Standards. The course uses American and European-made gear using 100% attachment applications and is routinely inspected internally and by 3rd parties.
As with all recreational and sport activities there is always inherent risk but compared to the average everyday sport activities like soccer, skiing, football, etc., challenge course activities have significantly lower incident ratios.

The course is open rain or shine unless there is thunder, lightning or high winds present. Once the risk of inclement weather is deemed past guests will be allowed back on the course.
In the event that the course closes due to weather, guests can receive a RAIN check or pro-rated REFUND depending on how much time is left on the customer’s pass.

Yes, we do allow tipping. Here at Mountain Ridge Adventure we believe getting tipped signifies a great job. Our Zipline Park and Adventure Park are run as a tour-based experience. Guides will spend 2-4 hours with their tours. If you feel your guide did a great job then there’s no better reward than a generous and well earned tip.